Contact us

Taste & Quality Guarantee

Our 100% satisfaction guarantee also covers the circumstance that for some reason your cat just does not like PrimaCat products. Please carefully complete the attached satisfaction guarantee form, and we will contact you as soon as possible.

FAULTY PRODUCT

If a PrimaCat product you have purchased does not meet your quality expectations, we would like to hear what was wrong! Please carefully complete the attached reclamation form, and we will contact you as soon as possible.

PRIMA PET PREMIUM OY

Kolismaankatu 5
FI-33300 Tampere, Finland

Customer service

+358 (03) 357 8950
info(at)primapetpremium.fi

For UK Clients:
hello(at)primacat.com

re-sellers

info(at)primapetpremium.fi

Contact

Quality guarantee

Faulty product

Contact form

Do you have questions about PrimaCat products? Would you like to have PrimaCat in your neighborhood grocery store? You can easily send us feedback or questions using the form below. All feedback is read in our customer service and we aim to process it as quickly as possible.

If a PrimaCat product you purchased was faulty, please complete the reclamation section in the form, together with the required information.

There is also a dedicated form for our satisfaction guarantee. You can read more about our guarantee on the dedicated Satisfaction Guarantee page.

Name

Street address

Zip code

City

Email *

Feedback subject *

Feedback *

I wish to be contacted

Once you submit this form our customer service representative may contact you by phone or email. By submitting this form you accept our Privacy Policy

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Quality guarantee

Name *

Street address *

Zip code *

City *

Telephone number

Email *

Product *

Place of purchase

Batch number / Best before date

Reason for the return *

Receipt

One file only.
100 MB limit.
Allowed types: gif, jpg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.

Once you submit this form our customer service representative may contact you by phone or email. By submitting this form you accept our Privacy Policy

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Faulty product

Name *

Street address *

Zip code *

City *

Telephone number *

Email *

IBAN account number

Product *

Place of purchase

Reason for reclamation / Number of faulty products

Batch number / Best before date

Description of fault *

Receipt

Once you submit this form our customer service representative may contact you by phone or email. By submitting this form you accept our Privacy Policy

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.